Strategic Account Director 

Responsibilities 
The Strategic Account Director's primary responsibility is to grow and retain a specific portfolio of accounts in a profitable manner by identifying  opportunities across  Randstad’s suite of service offerings  and simultaneously ensuring  consistent delivery of solutions provided and compliance with all contractual obligations. These job functions will be delivered to an existing base of large, national/strategic clients that utilize high volumes of contingent labor and HR/Talent Acquisition services.  Business lines represented by Strategic Accounts include professional, managed services, administrative, light industrial and in-house services

- Responsible for top-line revenue growth, GM Dollar growth, GM percentage improvement and P&L performance of identified Strategic Accounts across all Randstad business units and markets.
- Responsible for the development and execution of a Strategic Account Plan for the retention and expansion of each account. Includes utilizing and directing Randstad North America resources to effectively and efficiently improve our market share.
- Monitors, with close personal contact, total service to the accounts, recommends improvement actions, and executes consistent follow-up on the account plan.
- Identifies and delivers on joint key performance metrics utilizing a balanced scorecard approach to ensure we are delivering value across functional, economical, and psychological criteria. Holds formal reviews with top-level executives and Randstad Management Team.
- Responsible for assuring that Randstad capabilities, plans, and programs are continually synthesized and clearly in front of the Strategic Account. Similarly, the intent of the Strategic Account is to be coordinated, communicated, and made available for execution to all Randstad North America executives and personnel responsible for delivering our solutions.
- Constantly seeks opportunities for mutual margin improvement by directing process mapping and consulting with accounts.
The Strategic Account Director will use their problem-solving skills and the ability to work on behalf of others to generate revenue and gross margin dollar opportunities and ensure delivery of staffing resources for the company. 
- Responsible for building and maintaining client relationships with appropriate HR, Procurement/Sourcing, Operations, etc. contacts as well as relationships at multiple levels (primary POC to executive).
- Works in conjunction with Marketing and Communications to develop programs and solutions needed to achieve sales and profit objectives.
- Responsible for contract renewals/renegotiations in line with Randstad Key Business Priorities as a focal point.

Qualifications
- 4-year college degree (preferably business related), advanced degree or comparable life experience a plus but not required
- Minimum of 8 - 10 years business experience
- 8-10 years of proven performance in sales and/or account management for professional services or healthcare accounts (National or Strategic preferred)
- Skilled in process improvement

Summary of critical competencies:

Strong Concepts
- Strategic thinking 
- Understanding of Key Business Drivers 
- Solution Development 

Best People
- Strong communication skills
- Team leadership
- Inspirational management
- Excellent interpersonal skills

Get to know us and find out "What More Could You Do" at Randstad

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.