JOB SUMMARY:

The Operations Specialist is responsible for processing all assigned talent enrollments, timesheets, SOR’s, and required screening for payroll talent in timely compliance within the client/payroll deadlines.  This position utilizes excellent customer service techniques and skills with clients, talent, and other employees in order to promote a high level of satisfaction.  The main focus of this position is to provide outstanding levels of service in a professional and thorough manner. Emphasis is on accuracy, consistency and outstanding customer service.

Provides administrative/analytical support; specific operations/support role; project driven; exhibits some technical skills; provide leadership and development of other

Operations Specialist Responsibilities: 

• Review all enrollments for completeness and accuracy, and enter into the appropriate system
• Review and enter all timecards for assigned clients

Manage pay and bill rates for talent and clients

• Enter customer changes as requested
• Provide customer support and service through accurate and timely answering of client and talent calls
• Provide customer and talent support for automated time entry systems as applicable
• Complete payroll documentation as needed for payroll stops, voids, batch cancellations, stop payments and reversals
• Provide enrollment packets and timesheets upon client request
• Meet I-9 compliance and manage/resolve eVerify issues
• Identify quality issues contributing to late payment talent
• Timely response to all client and talent calls and/or communications
• Meet designated payroll deadlines to ensure accurate billing for clients and timely talent pay
• Other duties as assigned

Education:

• High school diploma or equivalent required
• Bachelor’s degree preferred

Work Experience:

• 2-5 years of experience in a Customer Service production setting required
• Previous experience in staffing or service related industry preferred

Knowledge, Skills, and Abilities:

• Proficient with Microsoft Office tools including Word, Excel, PowerPoint
• Strong customer focus and customer service skills
• Excellent organizational, and time management skills
• Excellent verbal and written communication skills
• Possess strong interpersonal skills and general payroll knowledge
• Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization
• Possess strong problem solving skills
• Detail oriented with a concern for quality expressed by continually initiating system and process improvements
• Results oriented
• Ability to work as a team or with minimal supervision
• Ability to interact and communicate with all levels of staff and management
• Demonstrates critical thinking, analytical and problem solving abilities

Get to know us and find out "What More Could You Do" at Randstad

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled 

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.