about randstad

Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.

Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs. We generated revenue of €27.6 billion. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com

This job is no longer accepting applications. Start a new search to view available jobs.

Client Delivery Manager - 25072

Full Time Associate

On-Site

Alpharetta, GA, USA

JOB SUMMARY:

The RHC Client Delivery Manager is accountable for achieving, through interaction with the field organization and clients, two main objectives within his/her designated account portfolio — sales support and growth and ensuring service delivery excellence. The CDM serves as coach, consultant, and coordinator as well as provides administrative functions of receiving requisitions and internal and external reporting. The professionalism and expertise demonstrated through the consistency, efficiency, and accessibility of the CDM influences Randstad’s ability to grow market share and manage contract requirements.

RESPONSIBILITIES:

• Assist with on boarding, retaining, and growing customers

• Ensure an understanding of contract terms and deliverables through account fact sheets and provide ongoing coaching to the field organization

• Update account fact sheets and email distribution lists as needed

• Communicate service commitments and location specific information to the servicing branches

• Participate in quarterly and annual reviews and expectations meetings as needed

• Provide internal and client reporting

• Support implementation of innovations and initiatives driven by the customer and/or Strategic Account Managers

• Proactively audit background screening compliance

• Support RFI/RFP process as needed

• Manage affiliate vendors when applicable

• Maintain expertise in Randstad and 3rd party vendor management systems

• Offer ideas during the sales process for multi concept solutions

• Identify revenue growth opportunities and communicate to the field

• Escalate issues and concerns to strategic account management as appropriate

• Identify warning signs and offer insights to improve client relationships

• Provide expertise regarding employment issues and challenges by serving as an information resource and solutions provider to field and client

• Track account performance

• Monitor days sales outstanding (DSO) and serve as liaison between field and the accounts receivable department

Skills Required:

• Strong systems aptitude (ability to effectively utilize Prism, Excel, PeopleSoft, Outlook)

• Very strong phone and written communication skills

• Analytical – need to be able to assess usage at supported accounts and target opportunities

• Strong work ethic, self-motivated, results oriented, team player

• Microsoft Office – Intermediate Outlook, Word, Excel

Education and Experience Desired:

• 4-year college degree (preferably business-related)

• Minimum 2 years work experience

• Proven excellent customer service experience

• Randstad or staffing operations experience a plus

Competencies:

• Customer service orientation

• Strong communication and relationship-building skills

• Ability to understand and influence others

• Analytical thinking

• Ability to solve problems independently

• High self-confidence

• Aptitude for information seeking and conceptual thinking

• Passion for results

Get to know us and find out "What More Could You Do" at Randstad

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Applications Accepted on Ongoing Basis Until Filled

At Randstad, we love to celebrate our hardworking, diverse teams as demonstrated through our consistent industry-leading recognitions. To highlight a few awards, we are proudly ranked as a 2023 DiversityInc Top 50 company, a 2023 Disability Equality Index best place to work for diversity inclusion, and a 2023 Military Friendly Bronze Employer for Veterans.

When you join Randstad, you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team!

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.