The Site Support Manager is accountable for effectively managing the work functions that Randstad has been hired for by our clients. The Site Support Manager is responsible for managing the daily functions at a client site to ensure that the Randstad team meets all of the client expectations and service deliverables.  

• Provides leadership and guidance to Randstad talent performing client specific functions in LMS operations
• Responsible for managing functional work to customer expectations and KPIs
• Acts as a LMS SME, developing, maintaining and enforcing training processes, practices, and service level agreements (SLAs) related to the use and administration of the LMS
• Demonstrate functional expertise within the assigned department of responsibility
• Develops and maintains good working relationships between Randstad and the customer to ensure quality support, responsiveness and high customer satisfaction.
• Resolve operational challenges that impact the effectiveness of the service.
• Recognize positive employee contributions through formal and informal recognition programs.
• Encourage ownership, creativity and initiative to develop new methods, techniques and systems to improve current processes resulting in lower costs and higher levels of customer satisfaction.
• Monitor and maintain strategic partnership with the client through an extensive and active understanding of the client’s business, strategic direction, processes, and policies.
• Monitor and control costs; responsible for full P&L. Achieve budget profitability.   
• Collaborates with cross-functional learning and development SMEs to determine effective methods to package and deploy various forms of training based on ease of use and completion requirements, as defined by the applicable business partner.
• Ensure agreed upon measurements are in place.
• Communicate concerns and achievements “up the line” within Randstad, and identify solutions for problem areas
• Monitor scope of work to ensure company is compensated for scope expansion.