about randstad
Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.
Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs. We generated revenue of €27.6 billion. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com
Support Services Manager - 26873
Bentonville, AR, USA
Primary Purpose of the role:
- Provides leadership and guidance to operational personnel.
- Oversees operations, staffs areas of responsibility, and supervises administrative tasks.
- Develops and maintains good working relationships between Randstad and the customer to ensure quality support, responsiveness and high customer satisfaction.
- Responsible for negotiating and understanding customer requirements, adhering to customer guidelines and achieving agreed to customer departmental goals and objectives.
Eligibility requirements:
- Undergraduate degree or equivalent experience
- 3-5 years prior experience in various related customer services positions preferred.
- Previous customer service experience in management role focused on a quality customer experience.
- Strong leadership, management skills, and demonstrated ability to manage and resolve complex client situations in an effective manner.
- Excellent communications (interpersonal, verbal, written) including negotiation skills, active listening and able to project empathy and common sense.
- Intermediate knowledge of MS Office and MS Office.
- Ability to multi-task and effectively prioritize workload.
- Unsurpassed level of professionalism and ability to communicate at all levels of the client organization.
- Strong organizational, analytical, and problem solving abilities.
- Ability to work independently and manage multiple priorities and deadlines in a fast-paced environment.
- Ability to present business reviews and workforce strategies to client groups.
- Demonstrate the ability to identify customer’s needs and to deliver, decline, or adjust expectations.
- Intermediate knowledge of MS Office and Outlook.
- Travel is required ; 50% minimum unless otherwise noted.
Get to know us and find out "What More Could You Do" at Randstad
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Applications Accepted on Ongoing Basis Until Filled
At Randstad, we love to celebrate our hardworking, diverse teams as demonstrated through our consistent industry-leading recognitions. To highlight a few awards, we are proudly ranked as a 2023 DiversityInc Top 50 company, a 2023 Disability Equality Index best place to work for diversity inclusion, and a 2023 Military Friendly Bronze Employer for Veterans.
When you join Randstad, you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team!
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.