about randstad
Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.
Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs. We generated revenue of €27.6 billion. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com
Solutions Delivery Consultant - 27584
Rochester Hills, MI, USA
Position objective
The RCS Solutions Delivery Consultant is a client facing role supporting the growth and retention of new and existing RCS accounts in a region. The position supports Program & Account
Managers to ensure that RCS processes are executed and that they maximize quality, cost savings and provide continuous improvement while meeting the client’s program goals. The Solutions Delivery Consultant will:
• Help define account expectations for performance and conduct account audits at scheduled intervals ensuring adherence to client goals and internal requirements related to: Quality Cost, Savings, Risk Mitigation, Compliance, Efficiency and Brand Standards
• Work with local account teams to compile and share program performance with client via quarterly and annual business reviews. Suggests opportunities for improvement where applicable
• Measure, compile, and compare actual data with benchmarks. Analyze and interpret data to diagnose problems and gaps in performance and service delivery
• Develop and enhance program deliverables. Partner with local account teams and clients to implement strategies impacting: Cycle time, Early turnover, Recruiting costs, Hiring processes, Talent engagement, customer satisfaction
Education
• Minimum, Bachelor’s degree
• Masters work preferred
Work experience
• Five to seven years of business experience with a minimum of one in either staffing or in the client’s industry of specialization
Knowledge, skills, and abilities
• Ability to multi-task an effectively prioritize workload
• Unsurpassed level of professionalism and ability to communicate at all levels of the client organization
• Demonstrated ability to manage and resolve complex client situations in an effective manner
• Strong organizational, analytical, and problem solving abilities
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Ability to present business reviews and workforce strategies to client groups
• Demonstrate the ability to identify customer’s needs and to deliver, decline, or adjust expectations
Applications Accepted on Ongoing Basis Until Filled
At Randstad, we love to celebrate our hardworking, diverse teams as demonstrated through our consistent industry-leading recognitions. To highlight a few awards, we are proudly ranked as a 2023 DiversityInc Top 50 company, a 2023 Disability Equality Index best place to work for diversity inclusion, and a 2023 Military Friendly Bronze Employer for Veterans.
When you join Randstad, you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team!
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.