about randstad
Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.
Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs. We generated revenue of €27.6 billion. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com
Business Services Support Specialist - 29818
Atlanta, GA, USA
The primary responsibility of this position is to provide inbound telephone support for our internal and external customers, answer inquiries and questions regarding Randstad policies, procedures and system use. In addition, to handle complaints, troubleshoot problems and provide information. Also, must render outstanding levels of service in a professional and thorough manner. The emphasis is on accuracy and consistency.
Principal Responsibilities:
- Answer calls and handle customer inquiries using questioning and listening skills
- Research required information using available resources
- Manage and resolve customer complaints
- Identify and escalate priority issues / route calls to appropriate resources
- Document all call information according to standard operating procedures
- Follow up with customer calls when necessary
- Consistently answers 10% or 65 or more calls per day from Talent, Consultants and Clients
- Met or exceeds KPI’s on a consistent basis
- Assist with training of new Call Center Generalist
- Act as a mentor to all Call Center Representatives and assist with knowledge transfer.
- Performs other duties as assigned
Education & Qualifications (Required and Preferred):
- College degree preferred
- 6 to 12 months experience working with a Staffing Company or in a similar industry, a plus
- 1 to 4 years’ experience in a call center or customer service environment, help desk a plus
- Proficient in relevant computer applications and technical savvy
- Bi-lingual a plus
Get to know us and find out "What More Could You Do" at Randstad. Please contact amy.jump@randstadusa.com for more information.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Applications Accepted on Ongoing Basis Until Filled
At Randstad, we love to celebrate our hardworking, diverse teams as demonstrated through our consistent industry-leading recognitions. To highlight a few awards, we are proudly ranked as a 2023 DiversityInc Top 50 company, a 2023 Disability Equality Index best place to work for diversity inclusion, and a 2023 Military Friendly Bronze Employer for Veterans.
When you join Randstad, you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team!
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.