Position Overview:

This role requires solid communication and problem solving skills in order to identify and resolve issues preventing customers from paying timely. Seeking a qualified candidate to enter this role with the ability and desire to build upon their skills and grow into higher level roles within the company.

Principal Responsibilities

• Ensure days sales outstanding (DSO) is minimized and company cash position is maximized by ensuring prompt payment by customers, achieving monthly cash collection goals, and mitigating exposure to bad debt
• Maintain detailed documentation of events, i.e. conversations, contacts, discrepancies, etc., in the customer database
• Identify high-risk accounts and escalate to Manager, Collections, as necessary
• Identify quality issues contributing to delinquent balances and initiate resolution
• Remove all obstacles preventing prompt payment through customer contact and communication with the sales team
• Prioritize and maintain assigned portfolio of accounts and projects
• Work directly with internal and external customers to improve processes, collect cash, and enhance relationships
• Maintain high level of customer service, internally and externally
• Develop collaborative relationships with field management to systematically and proactively bring awareness to potential risks
• Identify process gaps and work with Manager, Accounts Receivable to implement change

Education & Qualifications (Required and Preferred):

• Undergraduate degree in Accounting or Finance, or equivalent experience in business, is preferred
• 3+ years in collection experience, or related Credit / Financial experience, primarily from the commercial sector is preferred
• Exercise considerable discretion in collection activities
• Benchmark and innovate to ensure departmental efficiency
• Collaborate with other functional areas, as needed, to maintain productivity and support department and company initiatives
• A/R account reconciliation experience strongly preferred
• Strong time management skills
• PeopleSoft Experience a plus

Key Competencies (see World League Publication if applicable):

• Manage multiple tasks simultaneously, meet deadlines, and meet/exceed deadlines and goals
• Strong organizational, analytical, and extensive reconciliation skills
• Is intellectually curious
• Self-starter with an eye towards achieving goals and resolving obstacles
• Ability to continually review processes for improvement
• Professional, effective, and persuasive communication skills (both written and verbal)
• Benchmark and innovate to ensure departmental efficiency
• Ability to excel in a fast-paced work environment and effectively manage time in high pressure situations
• Collaborative with other teams to maintain productivity and support department and company initiatives
• Advanced level skills in Microsoft Office (primarily Excel)
• Time management

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.