One of the primary goals Randstad Digital is to create a true team of specialists to support the client and the consultants assigned to that client. A vital member of that team is the Client Enablement Specialist (CES). This dedicated resource will strengthen client relationships by ensuring compliance to all administrative related tasks and enhanced consultant and team support on site. This role will require full-time dedication to the account(s) driven by the growing requirements of the client needs and consulting base. Note that this role also could be done off-site or on-site, with a strong preference for on-site time to help create a direct relationship between the CES and the client(s).

What you get to do:

• Understanding that each client’s requirements will drive customization of this role, the CES’s responsibilities will coalesce around the following three areas. Note that it will be determined with the Industry Vertical and/or Account Team which of these areas will be leveraged initially, which can be targeted for future integration, and which, if any, are not suitable for their specific client environment:
• Assist with Work Orders (WO)/ Statements of Work (SOW) required by the client for consultant engagements.
• Manage SLA and other reporting required by the client.
• Take part in monthly/ quarterly client reviews to support the above areas
• Assist with candidate interview scheduling, and with the Sales/Recruiting teams as primary, also with interview walk-ins.
• Client-specific consultant onboarding requirements.
• With the Sales team as primary, assist with consultant first day requirements when needed.
• Coordination of a Randstad Digital “Welcome Wagon” kit for the consultant.
• Coordinate monthly and quarterly consultant and client events
• Proactive consultant touch-bases on a TBD occurrence
• Reactive consultant touch-bases through weekly, on-site “office hours”.
• Actively monitor ongoing WOs/ SOWs end dates, etc. to drive the extension process, or to allow for proactive transition by the consultant into another role (where appropriate). For this, will be responsible for supporting the Sales Team communication to the client and for direct communication with the consultant (eg, wanted to let you know we’re working on an extension for you).
• Assist Sales and Recruiting teams in securing client approved time cards from consultants with late/delayed timecard submissions weekly
• Assist with ends/terminations (eg. walking talent off client site, collecting client badges, equipment)
• Assist the Sales Team with any soft selling on client meetings
• Work with Sales/Recruiting teams on recruiting lifecycle, onboarding, and performance maintenance
• Willingness to drive business and have a proactive sales approach

What you need to bring:

• High School or GED
• 3 to 5 years experience in providing administrative or operational support in a corporate environment
• Proficiency using Google mail, calendaring and shared drives
• Understanding of and or Experience in Staffing Industry – preferred
• Proven ability to maintain various complex reports in a timely manner – Excel spreadsheets and other MS reporting tools preferred
• Excellent interpersonal / customer service skills
• Must have reliable transportation. Travel between client sites will be required

What’s in it for you:

• Largest global staffing leader
• Competitive salary + bonus
• Excellent benefits package - medical, dental, vision
• Generous PTO policy earned from day one
• Education and professional development
• Rapid career growth
• Retirement savings and security
• Employee stock purchase plan
• Paid parental leave
• Short and long term disability
• Employee assistance program and health advocacy
• Health and dependent care flexible spending account
• Metlife auto and home insurance
• Metlife legal plan
• Referral reward program
• Exclusive discounts and programs with dozens of nationwide vendors and retailers

Applications Accepted on Ongoing Basis Until Filled

At Randstad, we love to celebrate our hardworking, diverse teams as demonstrated through our consistent industry-leading recognitions. To highlight a few awards, we are proudly ranked as a 2023 DiversityInc Top 50 company, a 2023 Disability Equality Index best place to work for diversity inclusion, and a 2023 Military Friendly Bronze Employer for Veterans. When you join Randstad, you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.