about randstad

Randstad is a global talent leader with the vision to be the world’s most equitable and specialized talent company. As a partner for talent and through our four specializations - Operational, Professional, Digital and Enterprise - we provide clients with the high-quality, diverse and agile workforces that they need to succeed in a talent scarce world. We help people secure meaningful roles, develop relevant skills and find purpose and belonging in their workplace. Through the value we create, we are committed to a better and more sustainable future for all.

Headquartered in the Netherlands, Randstad operates in 39 markets and has approximately 40,000 employees. In 2024, we supported over 1.7 million talent to find work and generated a revenue of €24.1 billion.

For more information, see www.randstad.com.

Operations Specialist - 50525

Full Time Associate
On-Site

Woburn, MA, USA

Speciality: Randstad Digital

Job Category: Corporate Operations

Posted 17 days ago

Randstad is hiring for a Field Operations Specialist to process payroll for the world’s #1 HR services provider. We are investing in top-notch, detail-oriented, accuracy maniacs to help us deliver on our Human Forward promise. They are responsible for confirming that all Randstad talent are paid on time and accurately. What could be more important than that?

What you get to do

  • Work with Business Services Teams on payroll questions and timekeeping issues
  • Confirm that Corp Payroll receives and enters approved time for all talent every week
  • Update internal teams on the status of time collection repeatedly
  • Communicate internal teams when talent is missing time or if talent’s time is missing the cutoff
  • Ensure all cycle time is processed
  • Maintain and update team logins for customer-specific requirements
  • Run and review various reports to ensure accuracy
  • Research and resolve any issues discovered
  • Research and respond promptly to inquiries from centralized payroll department
  • Serve as a liaison between field operations and corporate office when needed
  • Help communicate updates to talent when needed
  • Provide on-site administrative support as needed for local office leaders

What you need to bring:

  • 3 years of business operation customer service experience
  • High school diploma required, some college preferred
  • Adapts quickly to frequently changing processes, guidelines, and requirements
  • Strong customer focus and customer service skills
  • Excellent communication and organizational skills
  • Possess strong interpersonal skills
  • Ability to analyze, explain, and draw logical conclusions
  • Experience describing and documenting specific requirements
  • Detail-oriented with a concern for quality by continually initiating process improvements
  • Proficiency using Google mail, calendaring, and shared drives

This job posting is open for 4 weeks.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad is proud to be included in the prestigious "America's Best Employers for Women 2024" list. Randstad US has also been recognized as a 2024 Leading Disability Employer by the National Organization on Disability (NOD). At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.