the world around us

We live in extraordinary times. Technology, society, the job market - they’re all rapidly advancing, and opening up previously unimagined opportunities. With innovation driving the world of work even faster, many of us are left wondering: how can I find a job that works for me?  

people at the heart of everything we do

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. Learn more about our mission, history and values on our website: www.randstad.com 

our business strategy 

Our aspiration is to be the world’s most equitable and specialized talent company. We aim to achieve this aspiration through our Partner for Talent strategy, built upon five key pillars. 

CIO - North America

the position

The CIO  - North America leads the Information function and resources for North America. The CIO  - North America. The position reports into the Global CIO with a dotted line into the CEO North America. 

priorities of the role

Randstad is transforming digitally to meet the demand of our clients, talent and employees and to  realize our Partner for Talent strategy. Globally our Information Technology function is speeding up to enable enhanced business performance for the internal workforce, improve talent and customer solutions and redesign and automate business processes and capabilities. This in order to continue to be the market leader.  

A key component of the CIO  function is to become a proactive service provider that runs IT like a business and creates a basis to become a trusted business partner. By optimising and harmonising our service offering, you will drive sensible continuous improvement and Randstad will be rewarded by outstanding business performance. 

Your role will be to provide leadership on how to translate and map out the global Information Technology ambition to the local enterprise by implementing strategy to enable outperformance. This includes ensuring Randstad’s global and local IT systems act as a true shaper of business and managing technology as a strategic asset. The CIO - North America works closely with the global IT organization and takes an active role in the regional responsibilities.

main accountabilities 

The main accountability areas for this position are:

• IT Leader for North America
• Organization and management of the IT department
• Lead for shared technology platforms and products

Elaboration of the IT strategy and policy

• Implementation of a unified IT landscape as directed by the global IT strategy , while running the current local landscape. 
• Decommissioning local systems in favor of the strategic global IT service objectives.
• Evaluation and recommendation of  IT investments corresponding to the business needs expressed, taking into account their efficiency, cost and risk management and the global IT direction.
• Anticipate changes and influence the choices of local business Management in terms of information technology (IT master plan) in collaboration with global IT.
• Ensure the adequacy between the needs of the customers of the local company, supporting company wide goals, and the available IT tools and harmonised service offering.
• Contributes to and executes business segment strategy (short term and long term) to achieve key business objectives.  

Implementation of the IT policy and Information System governance

• Guarantee the continuity of the IT and telecom service provided to local users.
• Lead the information systems development plan in the company within the framework of accepted budgets and in accordance with technological changes decided on a company wide level.
• Ensure consistency between information systems.
• Liaise between the IT department and the other departments of the company and local and global stakeholders.
• Supervise the design and implementation of the information system and maintain it in operational conditions.
• Supervise the drafting of specifications in accordance with the needs and choices of the company.
• Animate IT projects through steering and validation meetings, in conjunction with project managers and the company's business departments.
• Oversee the incident management process, ensuring timely resolution and minimal business disruption. Oversees resolution times and ensures the coordination with IT support for issue resolution and inputs to process improvements.
• Work with senior management to develop and align the IT strategy with overall business objectives. This involves defining key initiatives, setting priorities, and ensuring the strategy supports major business goals. Gains necessary approvals and communicates the strategy to relevant departments for implementation.

Accountability for local information security

• Implementat the global Randstad IT security policy: identification with the local business Management of sensitive information and risks, proposal of the measures to be taken with the aim of securing the Randstad brand in a sustainable way .
• Ensure the protection of local company data through implementation of the Group Information Security policy and practices. 
• Develop and manage and communicate Information Technology policies and procedures, including a Risk and Security strategy and Disaster Recovery Plan. 
• Communicate with the business Management and users on technological changes made to IS business and final accountability for the local awareness and roll out of IS standards.

Definition and monitoring of IT department budgets

• Evaluate and monitor the budgets of the IT department according to the desired technologies and possible solutions (internal or external).
• Ensure the control of budgets relating to changes to the information system. 

Management of the outsourcing policy

• Analyse the subcontracting offers (services, budget, human resources, special clauses, contract, etc.) in line with global procurement guidelines.
• Monitor relations with service providers where required on a global or regional level.
• Monitor the effectiveness of the achievements and services of subcontractors throughout the contractual relationship. 

Positioning of the IT organization as a business partner

• Advocate new uses capable of bringing a competitive advantage to the businesses in the customer relationship in the Global IT community.
• Integrate legal and ecological standards in the management of IT projects.
• Evaluate the return on investment of the projects carried out and report to the local business Management and the global IT organization. 

Organization and management of the IT department

• Supervise and coordinate the work of the IT service and lead the internal and external teams.
• Organize the IT department optimally: creation of different levels of management, coordination of study functions and support / operation functions, location and sourcing, internal and external resources, etc.
• Ensure the dimensioning of IT teams by carrying out suitable training and recruitment operations (employees and service providers).
• Evaluate the individual and collective performance, development and capability building of the IT teams in line with the global set IT service and performance standard.
• Take overall responsibility for the IT Shared Services team supporting North America. 
• Supervise, coach and manage all functional IT staff with respect to recruitment and development.
• Create a positive environment to attract and retain quality IT talent and realize their full potential. 
• Establish effective organizational structures, ways of working and ensure strong succession plans and pipeline of talent to meet objectives both now and into the future.

candidate profile

Experience

• Masters in Computer Science or engineering or other relevant qualifications.
• 10 or more of experience as a service manager or an IT director in an IT services company or in an IT department is required 
• Broad knowledge of IT including systems, concepts and methodologies. 
• Strong project management skills to deliver on roadmaps (budgeting and timing milestones)
• Written and spoken English 

Capabilities:

• Ability to create a sense of urgency and gain business support for the need to change the Randstad IT landscape to execute business strategy.
• Business acumen, analytical and problem-solving abilities.
• Able to work collaboratively with diverse leaders, communicate an IT service vision and strategy across the organization and outside the organization, and build consensus around key initiatives and projects.
• Exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.
• Excellent negotiating skills with internal customers and external service providers.
• Comfortable with ambiguity and complexity; can handle the unexpected with flexibility.
• Intellectual curiosity for IT trends and emerging technologies and have a good eye for risks and legal implications on developments in the business sector in terms of information systems.
• Demonstrated ability to recruit, hire and motivate a high performing IT team that values transparency and accountability. 

leadership competencies 

• delighting people: building strong client, candidate, employee and community relationships and delivering solutions centric to these stakeholder groups.
• performing today: securing and developing resources effectively and efficiently.
• leading change: operating effectively, even when things are not certain or the way forward is not clear.
• securing the future: painting a compelling picture of the vision and strategy that motivates others into action. 

for this specific role the following complementary competencies also apply

• strategic mindset: seeing ahead to future possibilities and translating them into breakthrough strategies
• applies outside- in thinking: unrest to push the boundary, eagerness, examines new possibilities by investigating and asking questions, new possibilities are explored and/or discovered. Assumes something better is still out there. Is comfortable leading what isn’t understood.
• collaborates, reaches out: manoeuvering comfortably through complex policy, process and people-related organizational dynamics recognising the value that different perspectives and cultures bring to an organization.
• role models digitization with courage: knows how to anticipate and adopt innovations in business-building digital and technology applications. Rises up to address difficult issues and says what needs to be said 

This job posting is open for 4 weeks.