This position is responsible for general operations support including special reporting for customers, talent, field metrics, compliance and background screens, supporting internal company and client audits, ensuring compliance with local, regional, and country mandates, providing onsite and virtual general operations support to the local office, excellent customer service and communication skills, and works in a fast paced environment.

RESPONSIBILITIES:

• Responsible for a group/region of offices
• Assist in the processing of office supply orders, promotional items, equipment orders, and marketing material requests as needed by the field and talent
• Recurring contractually required drug, health and background screening for talent (post-hire)
• Assist with employment verification letters
• Occasionally assist in client audits and internal processes – audit recurring (annual, monthly, etc) background screens for compliance, auditing for talent completion of any mandated employee trainings, and other compliance as requested.
• Assist with talent travel requests as needed, when contractually required by the client.
• Handle the ordering of any equipment for talent in Canada as required by the client (laptops, credentials and logins, other computer equipment)
• May handle some AP processing
• Provide coverage and back up to other Operations Specialists on the team and cross train tasks throughout the team
• Provide general onsite office support (badging, parking pass set up, occasional event support, office organization, supply orders, and more as needed)
• Provide support for local and onsite Executive Leadership meetings and events as requested Other operations support as needed.

EDUCATION:

• Associates Degree or higher preferred

EXPERIENCE:

• 3 -5+ year’s related experience or the equivalent combination of education and experience required

WORK LOCATION:

• Randstad Digital operates in a hybrid work model in areas where we have offices. There should be no expectations that this is a full time remote role, even in areas where we have no offices at the time of hire. You are expected to comply with our hybrid work policy and guidelines.

SKILLS REQUIRED:

• Bilingual in English and French is strongly recommended
• Must be proficient with Google Suite (Gmail, Google Drive, Sheets, Docs) as well as MS Word, Intermediate Excel. Any level of knowledge with Gemini AI is a plus.
• Maintains professionalism on video meetings (Google Meet)
• Strong verbal & written communication skills and can communicate professionally with executives
• Strong attention to detail
• Demonstrate excellent interpersonal and organizational skills
• Has an interest in compliance and local employment mandates and regulations
• Ability to prioritize and multi-task in a fast paced, changing environment
• Has a strong writing ability - can keep up to date with writing process guides and other documentation
• Ability to set goals and meet deadlines
• Exhibits strong time management skills and knows when and how to escalate issues
• Ability to maintain continuous follow up on important tasks and keep communication transparent with team when needed
• Ability to develop and maintain relationships with key business partners by building personal credibility and trust
• Maintains courteous, professional and effective working relationships with employees at all levels of the organization
• Proficient in handling difficult situations and human relations issues with professionalism and respect
• Ability to maintain confidentiality of documents, organization, etc.
• Commitment and adherence to Firm Core Values
• Openly receives feedback
• Acts with a sense of urgency
• Exhibit professional and considerate demeanor and quality listening skills

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.