The Sr. Specialist Business Knowledge RD NAM is responsible for ensuring the adoption of Randstad Digital’s technology systems, platforms and products within the organization. Reporting to the Director, Business Knowledge & Enablement RD NAM, this role focuses on delivering field readiness and training in alignment with RD business priorities with a focus on systems/product UAT training, new hire training & ramp, leadership training, coaching, content creation and continuous skill development, ensuring all associates have the skills, confidence and support to perform at their highest level.
What you get to do:
- Builds strong relationships with clients, stakeholders, and internal teams to ensure effective communication and collaboration.
- Identify and manage risks, making informed decisions to mitigate potential challenges.
- Supports a culture of continuous improvement and innovation within the Business Knowledge & Enablement team.
- Prepares process documentation, dashboards, reports, and recommendations, ensuring clarity and alignment with organizational goals, as needed.
- Positively impacts quality of own work and the work of others on the team; works within guidelines and policies.
- Continually fosters creativity, consistency, collaboration/communication, content, culture and customer advocacy - internally and externally from leadership to field producers.
- Support the Business Knowledge & Enablement team strategic deliverables by creating dynamic learning and development resources to meet individual employee learning styles & schedules (microlearning, multi-media resources, video, audio, etc.)
- Develop an understanding of stakeholder needs for training and work to design and develop necessary facilitation strategies and pivot, as necessary
- Provide ongoing coaching and one-on-one support to employees transitioning to new business systems, products or workflows.
- Schedule, coordinate and prepare training/development activities and programs (onsite, remote, & hybrid) to drive systems, products and process adoption.
- Optimize new hire productivity by performance coaching and providing solutions and tools to managers that help retain and maximize employees in their first year.
- Participate in all UAT sessions to assist with ongoing training needs as SME.
- Manage Business Knowledge library, ensuring all content is up to date.
- Serve as Subject Matter Expert (SME) for product, systems and processes training in alignment with Business Readiness, Systems & Business Enablement team to ensure timely information exchange, positive interaction and minimal negative impact.
- Develop train-the-trainer materials so functional leads can sustain delivery post-pilot.
- Partner with Business Readiness, Systems & Business Enablement to support the creation of the learning experiences that drive adoption and change.
- Remain current with Randstad Digital policies, procedures, technologies, current practices, and stay abreast of emerging market trends.
- Serve as Subject Matter Expert (SME) for product, systems and processes training in alignment with Business Readiness, Systems & Business Enablement team to ensure timely information exchange, positive interaction and minimal negative impact.
- Ensure new hires, experienced associates and leaders absorb, adopt and retain information on process, product and system offerings within the organization.
- Provide ongoing support to new hires and employees transitioning to RD business systems, products and processes.
What you need to bring:
- Minimum 4-year degree or equivalent work experience required
- 3+ years Proven experience in instructional design, product support, implementation training; staffing industry experience preferred
- Proficiency using Google mail, calendaring and shared drives
- Demonstrated experience in creating a positive and supportive learning environment, as well as the ability to create engaging and interactive e-learning modules, workshops, and other learning resources.
- Excellent communication and facilitation skills required for various levels throughout the organization.
- Strong organizational skills and a reputation for driving accountability and consistency.
- Demonstrated continuous improvement, process documentation, and workflow skills.
- Proficient with Google Suite, Microsoft Office suite; knowledge of macros, pivot tables is preferred.
- Ability to prioritize and manage multiple tasks, and meeting deadlines with quality.
- Ability to synthesize and analyze information and ideas, as well as communicate key data to stakeholders and groups.
- Strong drive and commitment for delivering outstanding result
- Requires expanded conceptual knowledge and experience with understanding and delivery of systems/tools/products that support the Randstad Digital business.
- Ability to thrive in fast-paced environments and manage change effectively.
Randstad Digital operates in a hybrid work model in areas where we have offices. There should be no expectations that this is a full time remote role, even in areas where we have no offices at the time of hire. You are expected to comply with our hybrid work policy and guidelines.
This job posting is open for 4 weeks.
Pay Rate: $72,800.00 - $109,200.00 Annually
Randstad offers competitive pay and bonus structures. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.
In addition, Randstad, the largest global staffing leader, offers rich learning & professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on our employees' overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, 9 paid holidays, and 5 sick days), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad is proud to be included in the prestigious "America's Best Employers for Women 2024" list. Randstad US has also been recognized as a 2024 Leading Disability Employer by the National Organization on Disability (NOD). At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.