We are seeking a highly skilled and experienced technology services leader to join our team as a Service Line Principal. This role is primarily focused on Service Line Development (30%) and Solution Development (50%), with additional responsibilities in Technical Delivery Leadership and Governance (20%).
What you get to do:
Service Line Development (30%)
- Spearhead the continuous improvement and growth of the Service Line, including the creation and improvement of Service Line offerings and capabilities to meet evolving customer and industry needs.
- Develop and implement best practices, methodologies, and governance frameworks to enhance delivery consistency and effectiveness.
- Mentor and develop technical leaders and senior engineers within the Service Line.
- Provide thought leadership related to the Service Line and evolving client needs.
- Lead the creation and refinement of reusable Service Line assets, accelerators, case studies, and delivery frameworks.
- Act as a Thought Leader, representing Randstad Digital at industry conferences and through white papers to build brand awareness.
Solution Development (50%)
- Develop and present Randstad Digital's solutions and services to clients
- Collaborate with sales teams to conduct in-depth discovery calls and meetings with prospective customers.
- Evaluate client Request for Proposal/Information (RFP/RFI) and match against Randstad Digital's core capabilities and industry service provider competitive landscape
- Provide applicable input for client RFP response documents according to RFP submission timelines
- Develop technical proposals, solution architectures, and SOWs (Statements of Work) that clearly outline the proposed solution, its components, and the value.
- Collaborate with Risk Management, Legal, and Contract Management teams on client agreements, Statements of Work, and proposals.
- Lead or participate in onsite or remote down selection meetings with clients
- Answer technical questions and address concerns from customers, stakeholders, and C-level executives
Technical Delivery Leadership and Governance (20%)
- Provide strategic leadership and technical governance for the successful execution of Service Line solutions, ensuring alignment with client requirements and established best practices.
- Oversee end-to-end solution delivery from a technical governance perspective, ensuring high-quality execution and deliverables without direct hands-on execution.
- Act as a trusted advisor to clients, providing strategic guidance on technology platforms, architecture decisions, delivery approaches, and engineering best practices to drive successful outcomes.
- Direct and mentor Service Line team members who support candidate screening, ensuring consistent technical evaluation standards.
- Provide thought leadership on Service Line delivery models, deal and solution architecture, and strategy:
- Guide and mentor project teams, ensuring adherence to engineering best practices, architecture principles, and internal technical governance across all Service Line deliveries.
What you need to bring:
- Willingness to travel up to 25% for client engagements, conferences, and internal leadership meetings.
- 10+ years of experience in technology services delivery with increasing responsibility in leadership roles.
- Broad experience across Service Line domains.
- Prior experience providing leadership for technology services practices or engagement portfolios in a consulting or professional services environment.
- Prior experience in presales support and proposal development - developing complex solutions and managed services for clients
- Proven track record of cost estimation and pricing methodologies
- Demonstrated ability to lead complex technical engagements and drive successful outcomes.
- Experience in Global Delivery models balancing offshore, nearshore and onshore teams.
- Excellent communication and leadership skills.
- Proven experience mentoring and developing technical teams.
- Proficiency using Google mail, calendaring and shared drives
This is an exciting opportunity for a leader looking to make a significant impact while shaping the future of technical delivery, practice development, and solution innovation.
This job posting is open for 4 weeks.
Addendum: Cloud and Infrastructure
Additional Responsibilities:
- Provide thought leadership on:
- Cloud Engineering and Operations: cloud transformation, hyperscaler workplace solutions, cloudops, finops, secops, aiops
- Digital Workplace Solutions: new age service desk, modern workplace management, unified messaging and collaboration, device lifecycle management.
- Network and Security: SOC, NOC, network transformation, security assessments, remote monitoring and management, infrastructure deployment services
- Cloud Application Services: migration and modernization, devsecops, site reliability engineering
Additional Qualifications:
- Broad experience in designing and governing solutions across DPE domains, including 4 or more of the following:
- Application Development and Modernization
- QE transformation
- Low Code/No Code Development
- Application Maintenance Services
- IoT solutions
- Embedded Engineering
- Strong understanding of modern and AI-enabled SDLC practices, DevOps principles, and application delivery quality standards. Deep understanding of cloud computing and infrastructure architecture, including hybrid and multi-cloud environments.
- Proven experience designing and implementing solutions on major cloud platforms, such as Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP).
- Strong background in solution design, proposal development, and engagement delivery for managed services, including AI-enabled service desk engagements.
- Strong background in solution design, proposal development, and engagement delivery for infrastructure and deployment services engagements.
- Strong background in network design, virtualization (e.g., VMware, Hyper-V), storage solutions, and data center management.
- Expertise in infrastructure automation and management, with experience using tools like Terraform or Ansible
Pay Rate: $118,500.00 - $189,600.00 Annually
Randstad offers competitive pay and bonus structures. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.
In addition, Randstad, the largest global staffing leader, offers rich learning & professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on our employees' overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, 9 paid holidays, and 5 sick days), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad is proud to be included in the prestigious "America's Best Employers for Women 2024" list. Randstad US has also been recognized as a 2024 Leading Disability Employer by the National Organization on Disability (NOD). At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.