The Sr. Specialist Field Services plays a critical, high-impact role within Randstad Federal serving as the strategic liaison between field leadership and the broader operations ecosystem, providing essential operations support to senior leaders across RF. This is an operational support role focused on driving action, building consistency, managing escalations, and executing root cause analyses to optimize field performance.
Acting as a ‘Single Point of Contact’ (SPOC) for operational efficiency and enablement updates, balancing a high bias for action with a structured approach to problem-solving, this role is explicitly distinct from administrative, onboarding, or direct system data-entry positions; you will perform functions to ensure the timely completion of initiatives, projects (onshore & offshore) and program oversight, identify and mitigate risks and issues, create and maintain an environment that promotes positive communication and collaboration within the business unit and broader organization, use independent judgment and discretion in job performance for at least 80% of each workday and will provide oversight and guidance to lower level specialists, as needed.
What you get to do:
- Program Launch & Oversight: Actively drive business initiatives, including, but not limited to: introducing the program framework, managing initial executive expectations, documenting immediate, top-of-mind concerns & progress, reporting on KPI performance analytics.
- Rigorous Follow-Through: Maintain formal post-meeting cadence with senior leaders to project a highly professional, eager, and structured partnership.
- Collaboration Optimization: Identify overlapping leadership matrixes and recommend combined operational touchpoints whenever logistically appropriate to maximize executive efficiency.
- Operational Visibility: Ensure 100% precision and compliance in maintaining the Field Services tracking ecosystem, guaranteeing clear visibility for executive auditing.
- Escalation Leadership: Take the absolute lead on managing, tracking, and resolving complex, escalated operational issues raised by field leaders.
- Strategic Governance: Plan, coordinate, schedule, and lead regular, recurring monthly alignment meetings with designated Senior Leaders to align on operational priorities and understand where we have areas of opportunity.
- Bias for Action: Actively take ownership of issues raised in leadership channels, ensuring continuous momentum, accountability, and definitive follow-ups.
- Operations & Communications: Author and deliver field operations updates to leadership teams, keeping them closely aligned with corporate operational frameworks.
- Event Oversight: Assist in the operational coordination of large-scale Executive Leadership Team (ELT) events and high-profile meetings when dedicated administrative support is absent, or collaborate with existing Executive Assistants (EAs) as an operational partner.
- Single Point of Contact (SPOC): Rigorously track, coordinate, and document all regional escalations, issues, and strategic touchpoints utilizing the centralized Field Services tracker.
- Pattern Identification: Analyze logged operational gaps and friction points to uncover systematic vulnerabilities, recurring issues, and bottlenecks.
- Root Cause Analysis (RCA): Perform comprehensive root cause analyses on systemic field issues and synthesize actionable recommendations for senior leadership review.
What you need to bring:
- Minimum 4-year degree or equivalent work experience required
- 3+ years Proven experience in Staffing Operations, end-user Systems/Product/Tools delivery and adoption
- Proficiency using Google mail, calendaring and shared drives
- Proven experience in Field Operations, Sales Operations, Program Management, or Corporate Enablement within a digital services, staffing, or technology consulting environment.
- Exceptional organizational governance with the ability to operate effectively as a Single Point of Contact (SPOC) for high-level stakeholders.
- Demonstrated ability to perform Root Cause Analysis (RCA) and look at data points to map patterns of issues.
- Superior verbal and video communication skills; ability to command video-based alignment meetings and build trust with Senior Executive leaders.
- A strong "bias for action"—someone who proactively hunts down solutions rather than simply logging problems.
- Familiarity with tracking tools, CRM/ATS ecosystems, and modern cloud productivity platforms.
- Proven experience in Field Operations, Sales Operations, Program Management, or Corporate Enablement within a digital services, staffing, or technology consulting environment.
- Proven experience collaborating & coordinating resources across onshore & offshore teams, lines of business, functional partners and internal & external stakeholders.
Randstad Digital operates in a hybrid work model in areas where we have offices. There should be no expectations that this is a full time remote role, even in areas where we have no offices at the time of hire. You are expected to comply with our hybrid work policy and guidelines.
This job posting is open for 4 weeks.
Pay Rate: $72,800.00 - $123,600.00 Annually
Randstad offers competitive pay and bonus structures. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.
In addition, Randstad, the largest global staffing leader, offers rich learning & professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on our employees' overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, 9 paid holidays, and 5 sick days), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad is proud to be included in the prestigious "America's Best Employers for Women 2024" list. Randstad US has also been recognized as a 2024 Leading Disability Employer by the National Organization on Disability (NOD). At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.